Frequently Asked Questions
General
We manage a wide range of properties including commercial buildings, residential condos, single-family homes, farms, and mixed-use developments. Our services are available across Edmonton, Alberta and various regions in British Columbia.
We operate in both Edmonton (AB) and British Columbia (BC), offering region-specific support tailored to local regulations and market conditions.
Yes, we offer full-service property management for both property owners (leasing, maintenance, financials, legal) and tenants (support, rent processing, and maintenance requests).
For Property Owners & Investors
Our comprehensive services include:
- Marketing and leasing
- Tenant screening and placement
- Rent collection and financial reporting
- Maintenance coordination
- Lease management and enforcement
- Legal compliance and eviction handling
We coordinate maintenance using a network of trusted local contractors. Emergency services are available 24/7, and all work is documented and tracked through our management system.
Yes, you’ll have access to an owner portal where you can view monthly financials, lease documents, maintenance updates, and more.
For Tenants
Browse our available listings on the website and apply directly through our secure online application system.
Rent payments are made through our secure online tenant portal using credit card or pre-authorized debit (PAD).
Please note: We do not accept eTransfers for rent payments.
You can submit a maintenance request anytime through the tenant portal. For urgent issues after hours, we have 24/7 emergency support available.
Pet policies vary by property. Please check the individual listing or contact us to confirm whether pets are allowed.
Location-Specific Questions
Absolutely. We strictly follow both:
- Alberta’s Residential Tenancies Act
- British Columbia’s Residential Tenancy Act
- This ensures full legal compliance for both landlords and tenants.
While our core services remain consistent, we tailor our approach based on local laws, market trends, and service availability in each province.
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